When things get tense in a discussion, we often forget to focus on the most important issues, and get caught up in an emotional or tangential reactions to our situation. The emotional dimension of a heated discussion overwhelms us and we take our eyes off the ball, especially if things start to get personal. We often pursue an angry and spiteful agenda which sidetracks us away from the major issue, or distracts us for the matter at hand. Please beware of what is happening at this point. Getting even overwhelms getting on, when being right and winning seems to be all that matters.
What I have learned all too well when matters get heated is that I need to step back and ensure I am clear as to what the problem is. So often we all fail to do this. Often I am agreeing with the other person, just in a different way. Or we almost agree and the differences are small, but we are too emotionally connected and want to win without any compromise. And most commonly, we differ because we are debating along similar lines, but are actually trying to make completely different points about an issue, and are not actively listening and having a dialogue.
What should one do when matters get ahead of us and emotions drown out listening? Go back to the beginning and check whether you and others are looking at the same issue. Spend some time precisely clarifying the topic or issue: did you really mean that? Did you mean to say?... Look for commonality in the positions you hold. Take time out and call a halt to things to allow for some reflection.
Keeping your eyes on the ball is about clarifying what the PROBLEM is, listening to ensure you are properly understanding the other person’s point of view, and taking time out to review and revisit a discussion that is getting too heated or too personal.
Reflection Source: www.Smallercup.org
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